About Kiwi Collection
Best Rates Guaranteed
We guarantee the best publicly available rates whenever you book with Kiwi Collection.
If you find a lower room rate* on another website within 24 hours of making a booking with us, we will match the rate and request VIP treatment during your stay.
* The lower rate found must:
- Have identical booking requirements and policies for payment and cancellation as your Kiwi Collection booking
- Be for the same hotel, room type, stay dates/length, and number of guests
- Be publically viewable and verifiable on the other website
- The Best Rate Guarantee online claim form must be completed in full within 24 hours of making your Kiwi Collection booking
- Claim must include the lower rate and exact link (URL) where it can be confirmed
- The following rates do not qualify:
- Rates available on auction or flash sale websites like (but not limited to) Priceline or Hotwire
- Pre-paid, non-cancellable, and/or non-refundable rates
- Reward program rates, corporate/group rates, government rates and/or other rates not available to the general public
- Rates that are packaged with air travel, car rental, entertainment, etc.
- If we verify the lower rate, your nightly rate will be adjusted to reflect it
- The Kiwi Collection has the sole right to determine the validity of any claim
- The Kiwi Collection has the discretion to determine if a competing rate is genuinely available
- In the case of a dispute, the Kiwi Collection’s decision is final
- The Kiwi Collection reserves the right to modify this Best Rate Guarantee at any time
To make a claim, simply complete our Best Rate Guarantee online claim form within 24 hours of making a booking with us. We will review your claim and contact you within 48 hours.
ABOUT KIWI COLLECTION
Kiwi Collection is the premier collection of the best hotels, inns, lodges, camps and resorts for people who care where they stay. Book with Kiwi and enjoy insider access, VIP service and the best rates at the very best hotels in the world.